In this session, we will explore how a Managing Director (MD) is driving success by prioritising the support and empowerment of his frontline teams. By fostering a culture of trust, open communication, and professional growth, the MD has created a work environment where employees feel valued and motivated, resulting in enhanced operational efficiency and service delivery. This session will be about changing the narrative and focus on the importance of training and the career development of our front-line operatives. This discussion will highlight the importance of hands-on leadership, providing the resources and support frontline teams need, and the direct impact this approach has on business outcomes, including employee retention, client satisfaction, and overall company performance.